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Data security

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Data security

We are committed to developing and maintaining world-class data privacy and security controls

Confidentiality

Confidentiality

Protecting information from exposure to an unauthorised party and keeping sensitive information private as well as introducing encryption services to protect data at rest or in transit.
Integrity

Integrity

Ensuring the constant reliability of our data, network and systems. This includes introducing proactive measures to restrict unapproved changes while also having the ability to recover data that has been lost or compromised.
Availability

Availability

Guaranteeing our authorised users have access to the systems, platforms and data that they need to perform their daily tasks as well as resolving hardware and software conflicts to build resilience in design. This is supported by regular maintenance to keep systems up to date and available.

We ensure the confidentiality, integrity and availability of our critical data assets

We continue to focus on robust data security strategies to protect our information assets against cybercriminal activities. We safeguard sensitive information and proprietary company data against unauthorised access.

Materiality

It is our highest material topic and a key focus for the executive leadership of Airtel Africa. We continue to deliver against our targets through investment in technology and expertise, updated processes and customer awareness.

Capability

We aim to establish an internal control framework that aligns with industry standards and creates the best-in-class internal capability.

Minimising risks

By implementing enhanced security procedures and increasing our monitoring to identify and mitigate emerging risks before they become critical, we are able to minimise any new risks associated with the shifts in operating environment.

Effective partnerships

Our partnerships with external security service providers and assessors bring an independent perspective, enriching our processes and ensuring robust and efficient security measures.

2,993

external security tests as of 31 March 2024
30

ISO certifications across 14 OpCos
25%

increase in number of security applications and platforms
0

successful breaches of our security platforms
ISO certifications

Airtel Africa meets international standards for quality and consistency

ISO 27001

This is an international standard for managing information security. It provides a framework for organisations to protect their information assets and comply with regulatory requirements. 

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ISO 22301

This is an international standard for business continuity management systems (BCMS). It helps organisations prepare for, respond to and recover from disruptions.

View certificate