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Voice

Listening to our customers

Listening to our customers

At Airtel Africa, we play a critical role in building livelihoods and in forging a strong economic growth path in all of the 14 countries that we operate in. We see it as our responsibility to provide our customers with a strong and reliable mobile network along with the convenience of easy access and availability of our products.
Delivering value to meet our customers’ needs

Delivering value to meet our customers’ needs

We continue to invest in our sales and distribution infrastructure to bring our voice services closer to the customer. We increase our coverage and capacity through continued network investment to provide a reliable and attractive offering to customers to faciliate the inherent demand across our markets.

With 166.1 million customers already on board, we aim to grow the Airtel Africa community at an accelerated pace and play a crucial role in economic progress in our markets.

166.1

million

data customers (+8.7%)
390,000+

activating outlets supported by a digitalised approach
570 bn

minutes

total voice traffic in 2024/25 (+13%)
300

minutes

usage per customer per month