1. INTRODUCTION

1. This Privacy Notice explains what we do with information that we may hold about you (your "personal data") when you visit our website www.airtel.africa (the "Website").
2. It describes how we collect, use and process your personal data, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your rights.
3. For the purpose of applicable data protection legislation, the company responsible for your personal data is Airtel Africa plc ("Airtel Africa", "us" or "we")
4. We may amend this Privacy Notice from time to time. Please visit this page if you want to stay up-to-date as we will post any changes here.
5. Your privacy is really important to us. If you are dissatisfied with any aspect of this Privacy Notice or our handling of your personal data, please contact us using the details set out in section 9 below.

2. WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT?

We collect a limited amount of personal information when you use our website which we use to help us to improve your experience when using the website and to help us manage the services we provide. This includes log data such as your device’s IP address, browser type, the web page visited before you came to our website, information you search for on our website, locale preferences, identification numbers associated with your devices, your mobile carrier, date and time stamps associated with your device, system configuration information and other interactions with the website.

if you contact us by email, we will collect your email address and any other personal data you provide in that communication.

3. HOW WE COLLECT YOUR PERSONAL DATA

When you visit the website, we automatically collect log data as outlined above, either directly from your device or via third party support such as Google Analytics.

We also collect some limited personal information automatically via cookies, in line with cookie settings in your browser. If you would like to find out more about cookies, including how we use them and what choices are available to you, please see section 10 below.

If you email us, you will be providing your email address and any other personal information you include directly to us.

We do not collect any data about you from other sources.

4. HOW WE USE YOUR PERSONAL DATA

We use your personal information to administer our website for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. We also use it to help us to improve your experience of using the website, for example by analysing your activity on the website.

We will also use it to respond to any communications you send us.

5. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We may share your personal data with the following categories of recipient:

1. Service providers and third parties: We may use certain trusted third-party companies and individuals to help us provide, analyse, and improve the website or services (including but not limited to data storage, maintenance services, database management, web analytics, and improving the features of the website). These third parties may have access to your personal information only for the purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Notice.
2. Other agents and advisers: may share your personal information with our agents or third-party advisers (including professional advisers and telecommunication service providers) which require your personal information to provide their services to Airtel Africa. Such agents and third-party service providers will not be permitted to use your personal information for any other purpose.
3. Compliance with laws and law enforcement requests: We may disclose to third parties, personal information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to comply with a law, regulation or compulsory legal request or to protect Airtel Africa's rights and interests. If we provide your personal information to a law enforcement agency as set forth above, we will remove our encryption from the personal information before providing them to law enforcement agencies.
4. Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
5. Non-private or non-personal Information: We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of the website
6. Group companies: We may share your personal information with our group companies.

We do not share your personal data with any third parties for their own purposes and so you will not receive any communications from third parties as a result of giving us your personal data.

6. HOW DO WE PROTECT YOUR PERSONAL DATA?

We care about protecting your personal data. That's why we put in place appropriate security measures, including encryption techniques, if required, which are designed to prevent any misuse of the data that you provide to us

If you suspect any misuse, loss, or unauthorised access to your personal data please let us know immediately using the contact details set out in section 9 below. We will investigate the matter and update you as soon as possible on next steps.

7. HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR?

We will not keep your personal data for longer than is necessary. We will regularly review our records to decide if we should delete your personal data and will do so unless we believe that we are required by law to keep the data (for example, because of a request by a tax authority or in connection with any anticipated litigation).

8. YOUR RIGHTS

You may have a number of rights under applicable data protection laws in relation to the personal data that we hold about you, such as an ability to object to processing, rights of access, rights of data portability and a right to complain. If you believe that you have data protection rights that you would like to exercise or if you would like to get in touch about your personal data, please contact us using the details provided in section 9 below. Please note that we may keep a record of your communications to help us resolve any issues which you raise.

9. CONTACT US

Airtel Africa plc is responsible for processing your personal data.

If you have any comments or suggestions concerning this Privacy Notice, please contact us at privacy@ke.airtel.com We take privacy seriously and will get back to you as soon as possible.

Our contact details are:

Airtel Networks Kenya Ltd
Parkside Towers
Mombasa Road
P.O. Box 73146
City Square 00200
Nairobi
KENYA
Tel: +254 (0) 734 11 00 11

10. COOKIES, SESSIONS AND SIMILAR TECHNOLOGIES

We may use “cookies” or other tracking technologies (e.g., web beacons, single-pixel, or clear GIFs) to track how you use the website for analytics and security purposes. A cookie is a file stored on your computer or other device used to access the website to uniquely identify your computer or device or to store information or settings on your computer or device. A pixel tag, also known as a web beacon or clear GIF, generates a notice of the visit and permits the website to save or read cookies.

We use these technologies to enable certain functionalities, as well as to analyse and improve your experience of using the website and help us and third parties provide you with relevant content by collecting information about your use of the website.

The cookies that we use fall into the following categories:

1. Strictly necessary cookies: cookies are essential for the running of the website. They allow you to easily access and navigate through the website and use the relevant features.
2. Performance cookies: These cookies collect information about how visitors use the website, for example, which pages visitors visit most often, and help us to make improvements to the website. Performance cookies do not collect information that identifies a visitor, all information collected is aggregated and anonymous.
3. All cookies listed above can also be first- or third-party cookies and persistent or session cookies:

• First or third-party cookies – first party cookies are set and collected by us whilst third party cookies are set and collected by external companies who help us deliver our services. For instance, cookies set and collected by companies assisting us with data analytics, in order to improve users experience and functionality of the website.
• Persistent or session cookies – persistent cookies are set up with an explicit expiry date so that they will live on your computer or device for a set amount of time before being deleted. Session cookies on the other hand are only stored temporarily during a browsing session and are deleted from your computer or device when you close the browser.

When you first visit the website, you will be presented with a pop-up informing you of our use of cookies and asking you to provide your consent for such use. The pop-up may not reappear for all your subsequent visits to the website, but you may adjust your web browser software if you do not wish to receive cookies or web beacons, but this may prevent you from taking advantage of some of the website’s features. Please refer to your browser instructions or help pages to learn more about these functions.

Some web browsers may transmit “do-no-track” signals to websites with which the browser communicates. The website does not currently respond to these “do-not-track” signals.

The following cookies may be used: